After the Chronic Care Model has been implemented, is it possible to compare patient and provider team views on quality of care?  A new study provides the first published report exploring this question by administering the Assessment of Chronic Illness Care (ACIC) and Patient Assessment of Chronic Illness Care (PACIC) scales in 39 primary care settings.

Health care settings where elements of the Chronic Care Model have been implemented are likely to have prepared, proactive practice teams, and informed, engaged patients who become active members of their health care teams and accept shared responsibility for their chronic illness care.  However, little is known as to whether primary care teams’ perceptions of how well they have implemented the CCM corresponds with their patients’ own experience of chronic illness care.  Improving patient experiences of care is a priority within the National Quality Strategy as reflected in recent multi-payer initiatives that include the use of patient experience results in determining provider payment

Commenting on "Alignment of patient and primary care practice member perspectives of chronic illness care: a cross-sectional analysis", co-author Michael Parchman said:  “We did this study to see if patients’ experiences of chronic illness care align with what clinicians and staff say about the type of chronic illness care they are able to deliver.”

Study findings show the ACIC and PACIC provide complementary but relatively unique assessments of how well clinical services are aligned with the CCM.