The MacColl Center bridges the worlds of health services research and health care delivery to inform and improve both.

The MacColl Center is a research organization located within  the Kaiser Permanente Washington Health Research Institute that shares its commitment to publicly available practical research. Launched in 1992, the Center was named for a pioneering Group Health physician and leader, William “Sandy” MacColl.

Collaboration with a wide variety of organizations

Through our work with health systems and funding agencies we develop new models of health care, lead research on complex system change, and provide training, facilitation and technical assistance in model application and care improvement

Practical research, tools, and models with global reach

Over 25 years ago, the MacColl team developed the widely-adopted Chronic Care Model.  Shortly after, we developed the Patient Assessment of Chronic Illness Care (PACIC) and Assessment of Chronic Illness Care (ACIC) instruments.  Our tools continue to influence the delivery of care to patients around the world.

Committed to excellent, patient-centered care for all

Today we maintain an emphasis on collaborating with delivery systems that care for the poorest and most vulnerable patients, and on work that's organized with the patient at the center of the care experience.